Business Analyst

Intuji is a global customer experience transformation partner with a purpose and passion for enabling intuitive customer experiences globally.

We all work together to become a leading global authority in customer experience, significantly expanding our team and global presence, achieving substantial revenue growth and profitability, and fostering collaborative partnerships that drive mutual success.

We specialise in helping B2B companies increase profitability and scale by utilising strategy, data, commerce, and technology to create intuitive customer experiences. If you want to belong to a team that does that well every day, Intuji is a great fit for you.

Our clients are manufacturers, wholesale and distribution companies and industrial service providers. If you have experience working with this type of client – or want that experience – this role will be a great fit.

You will love it here if you:

Think Like a Customer
You prioritise customer needs and see everything from their perspective. You’re empathetic and always looking for ways to enhance the customer experience.
Do Whatever It Takes
You pursue excellence relentlessly, focusing on solutions rather than excuses. You’re willing to go the extra mile and do whatever is needed to achieve high-quality results.
Proactively Find the Right Solutions
You take initiative, solve problems independently, and go beyond assigned tasks. You’re resourceful and don’t need to be micromanaged to get things done.
Are Always Learning
You embrace challenges, seek growth opportunities, and continuously expand your skills. You’re curious, open to change, and quick to learn from both successes and failures.
Look Out for Others
You collaborate effectively, support colleagues, and prioritise team success. You’re dependable, empathetic, and always ready to lend a hand to your teammates.

You won’t like it here if you:

Are Just Looking For A “Job”
You see this as nothing more than a paycheck. You have no real interest in Intuji’s mission or values, and you’re not invested in making a meaningful contribution to that.
Have No Initiative Or Drive
You wait to be told what to do and rarely take action on your own. You’re content with doing the bare minimum and have no desire to go above and beyond in your role. You’re happy to settle for low standards.
Don’t Understand The Value Of Time
You’re often late, miss deadlines, and waste time on unimportant tasks. You don’t prioritise effectively and fail to manage your time in a way that maximises productivity.
Don’t Learn Quickly
You struggle to adapt to new situations and resist change. You’re not interested in personal growth or skill development, and you repeat the same mistakes without learning from them.
Only Look Out for Yourself
You’re not a team player, so prioritise your own interests above those of the team. You don’t understand that “a rising tide lifts all boats”. You’re unwilling to help colleagues, avoid collaboration, and don’t contribute to a positive team environment.

What makes Intuji unique is:

Growth By Sharing® (GBS)
This is our whole-company bonus program that rewards team members for contributing to the company’s financial success. When we exceed our EBITDA targets, you directly benefit from the company’s success.
Entrepreneurial Operating System® (EOS)
We operate using the Entrepreneurial Operating System (EOS), a comprehensive business management system that helps us stay focused, disciplined, and accountable. EOS ensures we’re always aligned with our core values and moving efficiently towards our goals.
The 4DCX Framework®
Our proprietary four-phase approach (Discover, Design, Develop, Dominate) guides how we create intuitive customer experiences. This structured yet flexible methodology allows us to consistently deliver high-quality solutions across various industries.
Creating Tomorrow®
This philosophy drives our commitment to building outstanding customer experiences while also championing sustainable initiatives. It reflects our dedication to making a positive impact and shaping a better future for our clients, team members, and society at large.

Here’s how we ensure candidates are the right fit for roles:

We use the GWC (Gets it, Wants it, Capacity to do it) framework.

Gets it: Does the person understand the role and its requirements?
Wants it: Is the person motivated to take on this role?
Capacity: Does the person have the skills and time to perform the role effectively?

You’ll love coming to work every day if you get, want, and have the capacity to do:

Lead Discovery Projects – Drive client discovery phases, gathering and analysing business needs to define clear, actionable solutions that align with their goals.
Facilitate Client Workshops – Conduct structured workshops to uncover key pain points, business objectives, and opportunities for improvement in customer experience and digital transformation.
Develop and Validate Requirements – Translate business insights into well-defined requirements and user stories, ensuring clarity for both clients and internal teams.
Collaborate on Pre-Sales Solutions – Support sales by contributing to proposals, creating solution outlines, and assisting in positioning Intuji’s expertise effectively.
Shape Strategic Recommendations – Provide data-driven recommendations that optimise business processes, improve operational efficiency, and enhance customer engagement.
Bridge Clients and Delivery Teams – Act as the key liaison between clients, designers, developers, and project managers to ensure alignment and seamless execution.
Ensure Solution Feasibility – Work closely with technical teams to validate proposed solutions, ensuring they are realistic, scalable, and aligned with client needs.
Support Business Growth – Assist in identifying opportunities for additional services, providing insights that contribute to business expansion and long-term client relationships.
Produce High-Quality Documentation – Develop clear, structured deliverables, including discovery reports, business cases, and solution blueprints for internal and external stakeholders.
Continuously Improve Processes – Proactively refine Intuji’s discovery methodology, ensuring it remains efficient, client-focused, and aligned with best practices.

You’ll have success here if you value clear processes and feel qualified to do the following things:

Client Discovery & Requirement Gathering
– Facilitate structured discovery workshops with clients to understand their business needs, pain points, and desired outcomes.
– Conduct stakeholder interviews, document requirements, and validate assumptions to ensure a clear problem definition.
Business Process Mapping & Gap Analysis
– Map out current and future business processes to identify inefficiencies and opportunities for improvement.
– Work closely with clients and internal teams to bridge gaps between business goals and technical implementation.
Pre-Sales Solution Definition & Proposal Development
– Collaborate with the sales team to support pre-sales efforts by identifying the right solutions for prospective clients.
– Draft compelling proposals, including problem statements, recommended approaches, and high-level solutions that demonstrate value.
Technical & Functional Requirements Documentation
– Need to have a solid understanding of the technology and connect it to the business needs.
– Create structured documentation, including business requirements, user stories, and functional specifications, to guide development teams.
– Ensure that all documentation is clear, aligned with client expectations, and sets the foundation for a successful implementation.
Stakeholder Communication & Expectation Management
– Act as a bridge between clients, internal teams, and leadership by facilitating clear and ongoing communication.
– Manage expectations by ensuring alignment on scope, deliverables, and potential constraints before moving into execution.
Validation & Feasibility Assessment of Solutions
– Work with designers, architects, and engineers to assess the feasibility of proposed solutions based on technical and business constraints.
– Conduct early-stage validation of concepts to reduce risks and prevent misalignment before full-scale development begins.
Project time and cost estimation
– Collaborate with project managers and engineers to estimate the project.
– Challenge the engineering team’s estimation and align it wisely with the client’s budget.
Knowledge sharing
– Share all findings and requirements of the project identified in the Discovery phase with project managers and engineers.
– Ensure there are no ambiguities or assumptions during the sharing session.

We train our team to help them succeed, and everyone on our team helps with our success. In this role, you’ll be accountable for hitting the following numbers each week:

Discovery Workshops Completed – Conduct 2-3 structured discovery workshops per week.
On-Time Discovery Deliverables – 100% of discovery documents delivered on schedule.
Client Satisfaction Rating – Maintain an 8+/10 average rating from discovery feedback.
Pre-Sales Proposal Contributions – Assist in 1-2 proposals per week.
Business Goal Alignment – 90%+ of discovery requirements linked to business goals.
Process Improvement Suggestions – Propose 1+ improvement per week based on discovery findings.
Client Enquiry Response Time – Respond to 100% of client enquiries within 24 hours.
Estimate Accuracy – Maintain 85%+ accuracy between discovery estimates and final scope.

You’ll be recognised and rewarded if you want to come to work, learn, and hit those numbers.

Intuji runs purely on EOS®. That means as a member of this team, you will have a leader who: