QA Team Lead

Intuji is a global customer experience transformation partner with a purpose and passion for enabling intuitive customer experiences globally.

We all work together to become a leading global authority in customer experience, significantly expanding our team and global presence, achieving substantial revenue growth and profitability, and fostering collaborative partnerships that drive mutual success.

We specialise in helping B2B companies increase profitability and scale by utilising strategy, data, commerce, and technology to create intuitive customer experiences. If you want to belong to a team that does that well every day, Intuji is a great fit for you.

Our clients are manufacturers, wholesale and distribution companies and industrial service providers. If you have experience working with this type of client – or want that experience – this role will be a great fit.

You will love it here if you:

Think Like a Customer
You prioritise customer needs and see everything from their perspective. You’re empathetic and always looking for ways to enhance the customer experience.
Do Whatever It Takes
You pursue excellence relentlessly, focusing on solutions rather than excuses. You’re willing to go the extra mile and do whatever is needed to achieve high-quality results.
Proactively Find the Right Solutions
You take initiative, solve problems independently, and go beyond assigned tasks. You’re resourceful and don’t need to be micromanaged to get things done.
Are Always Learning
You embrace challenges, seek growth opportunities, and continuously expand your skills. You’re curious, open to change, and quick to learn from both successes and failures.
Look Out for Others
You collaborate effectively, support colleagues, and prioritise team success. You’re dependable, empathetic, and always ready to lend a hand to your teammates.

You won’t like it here if you:

Are Just Looking For A “Job”
You see this as nothing more than a paycheck. You have no real interest in Intuji’s mission or values, and you’re not invested in making a meaningful contribution to that.
Have No Initiative Or Drive
You wait to be told what to do and rarely take action on your own. You’re content with doing the bare minimum and have no desire to go above and beyond in your role. You’re happy to settle for low standards.
Don’t Understand The Value Of Time
You’re often late, miss deadlines, and waste time on unimportant tasks. You don’t prioritise effectively and fail to manage your time in a way that maximises productivity.
Don’t Learn Quickly
You struggle to adapt to new situations and resist change. You’re not interested in personal growth or skill development, and you repeat the same mistakes without learning from them.
Only Look Out for Yourself
You’re not a team player, so prioritise your own interests above those of the team. You don’t understand that “a rising tide lifts all boats”. You’re unwilling to help colleagues, avoid collaboration, and don’t contribute to a positive team environment.

What makes Intuji unique is:

Growth By Sharing® (GBS)
This is our whole-company bonus program that rewards team members for contributing to the company’s financial success. When we exceed our EBITDA targets, you directly benefit from the company’s success.
Entrepreneurial Operating System® (EOS)
We operate using the Entrepreneurial Operating System (EOS), a comprehensive business management system that helps us stay focused, disciplined, and accountable. EOS ensures we’re always aligned with our core values and moving efficiently towards our goals.
The 4DCX Framework®
Our proprietary four-phase approach (Discover, Design, Develop, Dominate) guides how we create intuitive customer experiences. This structured yet flexible methodology allows us to consistently deliver high-quality solutions across various industries.
Creating Tomorrow®
This philosophy drives our commitment to building outstanding customer experiences while also championing sustainable initiatives. It reflects our dedication to making a positive impact and shaping a better future for our clients, team members, and society at large.

Here’s how we ensure candidates are the right fit for roles:

We use the GWC (Gets it, Wants it, Capacity to do it) framework.

Gets it: Does the person understand the role and its requirements?
Wants it: Is the person motivated to take on this role?
Capacity: Does the person have the skills and time to perform the role effectively?

You’ll love coming to work every day if you get, want, and have the capacity to do:

Lead and manage a team of QA engineers, testers, and specialists, ensuring smooth daily operations.
Provide guidance, mentorship, and support to QA team members, fostering a collaborative and high-performance work environment.
Design and execute comprehensive test strategies for critical features and provide solutions to complex quality challenges.
Collaborate with cross-functional teams to ensure seamless integration and delivery of quality software.
Collaborate with the QA team to review and analyse code to ensure adherence to quality standards, testability, and maintainability.
Investigate quality-related incidents, implement resolutions promptly, and advocate for practices to reduce technical debt impacting service quality.
Allocate resources effectively to meet project deadlines and quality objectives.
Identify risks in the development lifecycle and propose mitigation strategies.
Act as the primary point of contact for QA-related concerns within the organisation.
Work closely with product managers, developers, and other stakeholders to understand project requirements and create tailored testing strategies.
Execute manual and automated test cases precisely, meticulously document outcomes, and generate detailed test reports.
Adhere to established QA processes, standards, and guidelines to ensure consistency, accuracy, and the delivery of high-quality results throughout the software development lifecycle.
Identify and implement the most effective tools and technologies to optimise testing efficiency, coverage, and reporting.
Conduct training sessions to upskill the QA team and advocate for QA best practices to maintain high service quality standards.

You’ll have success here if you value clear processes and feel qualified to do the following things:

Technical Skills:

Strong experience in test automation tools and frameworks (e.g., Selenium, Cypress, Appium, JUnit, etc.).
Proficiency with programming/scripting languages (e.g., Java, Python, JavaScript).
In-depth understanding of CI/CD pipelines and integrating automated tests into the build process (e.g., Jenkins, GitLab CI, CircleCI).
Expertise in manual testing, including functional, regression, and integration testing.
Familiarity with performance testing tools (e.g., JMeter, LoadRunner) and APIs (e.g., Postman, SoapUI).
Experience with version control systems (e.g., Git, SVN) and issue tracking tools (e.g., Jira, Bugzilla).

Soft Skills:

Strong leadership and team management skills with the ability to motivate, mentor, and guide a diverse team.
Excellent communication and interpersonal skills, interacting effectively with technical and non-technical stakeholders.
Strong problem-solving skills with a focus on finding and implementing practical solutions.
Detail-oriented with a strong focus on delivering high-quality results.
Ability to work under pressure and meet tight deadlines in a fast-paced environment.
Proactive attitude with a passion for continuous improvement.

Experience:

Proven experience of 5+ years in Quality Assurance Engineering.
Experience leading and managing QA teams.
Extensive experience with agile software development methodologies, particularly Scrum and Kanban.
Proven track record of successfully managing both manual and automated testing efforts.
Experience in test planning, test case creation, execution, and defect management.

We train our team to help them succeed, and everyone on our team helps with our success. In this role, you’ll be accountable for hitting the following numbers each week:

Test Case Coverage: Measures the percentage of application requirements covered by test cases.
Defect Detection Rate: Measures the number of defects identified during testing as a percentage of the total number of defects identified across all stages of the software lifecycle.
Test Execution Progress: Measures the percentage of test cases executed out of the total planned test cases during a given testing cycle.
Automated Test Coverage: The percentage of test cases that are automated versus those that are manual.
Test Cycle Time: The time it takes to execute the full set of test cases, from test case creation to test completion.
Bug Fix Turnaround Time: The average time it takes for a defect to be fixed after being reported.
Test Automation ROI: Measures the return on investment (ROI) from automated testing by comparing the benefits (e.g., reduced testing time, faster feedback) to the costs (e.g., tools, time for script development, maintenance).

You’ll be recognised and rewarded if you want to come to work, learn, and hit those numbers.

Intuji runs purely on EOS®. That means as a member of this team, you will have a leader who: