Senior Software Engineer – Backend

Intuji is a global customer experience transformation partner with a purpose and passion for enabling intuitive customer experiences globally.

We all work together to become a leading global authority in customer experience, significantly expanding our team and global presence, achieving substantial revenue growth and profitability, and fostering collaborative partnerships that drive mutual success.

We specialise in helping B2B companies increase profitability and scale by utilising strategy, data, commerce, and technology to create intuitive customer experiences. If you want to belong to a team that does that well every day, Intuji is a great fit for you.

Our clients are manufacturers, wholesale and distribution companies and industrial service providers. If you have experience working with this type of client – or want that experience – this role will be a great fit.

You will love it here if you:

• Think Like a Customer
  You prioritise customer needs and see everything from their perspective. You’re empathetic and always looking for ways to enhance the customer experience.
• Do Whatever It Takes
  You pursue excellence relentlessly, focusing on solutions rather than excuses. You’re willing to go the extra mile and do whatever is needed to achieve high-quality results.
• Proactively Find the Right Solutions
  You take initiative, solve problems independently, and go beyond assigned tasks. You’re resourceful and don’t need to be micromanaged to get things done.
• Are Always Learning
  You embrace challenges, seek growth opportunities, and continuously expand your skills. You’re curious, open to change, and quick to learn from both successes and failures.
• Look Out for Others
  You collaborate effectively, support colleagues, and prioritise team success. You’re dependable, empathetic, and always ready to lend a hand to your teammates.

You won’t like it here if you:

• Are Just Looking For A “Job”
  You see this as nothing more than a paycheck. You have no real interest in Intuji’s mission or values, and you’re not invested in making a meaningful contribution to that.
• Have No Initiative Or Drive
  You wait to be told what to do and rarely take action on your own. You’re content with doing the bare minimum and have no desire to go above and beyond in your role. You’re happy to settle for low standards.
• Don’t Understand The Value Of Time
  You’re often late, miss deadlines, and waste time on unimportant tasks. You don’t prioritise effectively and fail to manage your time in a way that maximises productivity.
• Don’t Learn Quickly
  You struggle to adapt to new situations and resist change. You’re not interested in personal growth or skill development, and you repeat the same mistakes without learning from them.
• Only Look Out for Yourself
  You’re not a team player, so prioritise your own interests above those of the team. You don’t understand that “a rising tide lifts all boats”. You’re unwilling to help colleagues, avoid collaboration, and don’t contribute to a positive team environment.

What makes Intuji unique is:

• Growth By Sharing® (GBS)
  This is our whole-company bonus program that rewards team members for contributing to the company’s financial success. When we exceed our EBITDA targets, you directly benefit from the company’s success.
• Entrepreneurial Operating System® (EOS)
  We operate using the Entrepreneurial Operating System (EOS), a comprehensive business management system that helps us stay focused, disciplined, and accountable. EOS ensures we’re always aligned with our core values and moving efficiently towards our goals.
• The 4DCX Framework®
  Our proprietary four-phase approach (Discover, Design, Develop, Dominate) guides how we create intuitive customer experiences. This structured yet flexible methodology allows us to consistently deliver high-quality solutions across various industries.
• Creating Tomorrow®
  This philosophy drives our commitment to building outstanding customer experiences while also championing sustainable initiatives. It reflects our dedication to making a positive impact and shaping a better future for our clients, team members, and society at large.

Here’s how we ensure candidates are the right fit for roles:

We use the GWC (Gets it, Wants it, Capacity to do it) framework.

1. Gets it: Does the person understand the role and its requirements?
2. Wants it: Is the person motivated to take on this role?
3. Capacity: Does the person have the skills and time to perform the role effectively?

You’ll love coming to work every day if you get, want, and have the capacity to do:

• Design and implement complex backend systems with scalability, maintainability, and security in mind.
• Develop and enforce design patterns, coding standards, and technical documentation.
• Build and maintain APIs, microservices, and data pipelines using modern backend frameworks and tools.
• Optimise database performance and implement advanced database design practices.
• Monitor and enhance system performance, addressing bottlenecks proactively.
• Provide technical leadership and guidance to the software engineers.
• Collaborate with cross-functional teams to deliver cohesive solutions, including project managers, front-end engineers, and DevOps.
• Lead the resolution of complex technical challenges and production issues.
• Develop preventive measures and implement root cause analyses for recurring issues.

You’ll have success here if you value clear processes and feel qualified to do the following things:

• Proven 4+ years of experience in the related field.
• Proficiency in programming languages (e.g., NestJS, Javascript, ES6+, Jest, PHP, Laravel, Typescript, Node.js).
• Strong understanding of microservices architecture, distributed systems, and cloud platforms (AWS. GCP, Azure) will be a plus.
• Knowledge of CI/CD pipelines and version control systems (e.g., Git).
• Deep knowledge of relational and NoSQL databases, caching mechanisms, and message brokers (e.g., Kafka, RabbitMQ).
• Proven ability to lead technical discussions, review code, and mentor team members effectively.
• Capable of driving projects from inception to deployment with minimal supervision.
• Analytical mindset with a proactive approach to identifying and solving system inefficiencies.
• Clear and concise communication skills, enabling effective collaboration.

We train our team to help them succeed, and everyone on our team helps with our success. In this role, you’ll be accountable for hitting the following numbers each week:

• System Reliability: Measured by system uptime, error rates, and response times.
• Delivery Excellence: Timely completion of high-priority tasks with high-quality standards.
• Team Development: Positive feedback from mentees and overall team skill improvement.
• Code Quality: Adherence to coding standards, test coverage, and successful peer reviews.
• Innovation: Contribution of ideas for improving existing systems and processes.

You’ll be recognised and rewarded if you want to come to work, learn, and hit those numbers.

Intuji runs purely on EOS®. That means as a member of this team, you will have a leader who:

• Gives clear directions
• Make sure you have the necessary tools
• Acts with the greater good in mind
• Delegates appropriately
• Takes time to truly understand your role and how you can help the company
• Makes their expectations clear
• Communicates well
• Has effective meetings
• Meets one-on-one with you quarterly or more, if needed
• Rewards and recognise your performance

Joining Intuji Also Means:

• A competitive salary and a comprehensive benefits package.
• Contributing to meaningful projects that make a difference in the world.