Digital Transformation Fails Without Agility and Mindset – Here’s Why | Pulse #31

Nick Eshkenazi: Why Digital Transformation Fails Without Agility and Mindset | Pulse by Intuji #31

In this episode of Pulse by Intuji, Julian Wallis sits down with Nick Eshkenazi, a global digital transformation leader with 25+ years of experience helping organisations rethink how they work, lead, and adapt.

Nick explains why transformation has little to do with technology and everything to do with mindset, agility, and leadership behaviour. He breaks down how the most successful organisations shift focus from predicting the future to building the ability to adapt fast. This conversation unpacks how empowered teams, servant leadership, and continuous improvement create organisations built for resilience — not reaction.

Topics Covered

00:00:00 – Introduction
Julian introduces Nick and the theme: why mindset and agility outshine technology in transformation.

00:06:33 – What “Digital” Really Means
Why transformation fails when it’s treated as a tool rollout instead of a cultural shift.

00:08:39 – Agility and Adaptability
Nick’s approach to helping organisations embrace uncertainty and build flexibility.

00:13:27 – Aligning Work with Strategy
How frameworks like OKRs keep teams focused and accountable.

00:17:49 – Servant Leadership
Why the best leaders exist to enable their teams’ success.

00:21:32 – Transformation Is Not a Checklist
The trap of vanity projects and box-ticking in digital initiatives.

00:24:12 – Building Agility as a Core Capability
Why adaptability is the true measure of progress.

00:28:59 – The Three Cs of Change
Nick’s formula for lasting transformation — Communication, Collaboration, Co-creation.

00:36:12 – Democratising AI Skills
How empowering people accelerates innovation and adoption.

00:40:30 – Final Reflections
1% improvement each day compounds into extraordinary progress. Key

Takeaways from this Episode

• Digital transformation fails when treated as a technology upgrade instead of a mindset shift.
• Agility and adaptability are the most valuable organisational capabilities in uncertain times.
• Servant leadership unlocks empowerment, innovation, and trust across teams.
• Continuous improvement compounds — 1% better each day leads to exponential growth.
• Successful change is built on communication, collaboration, and co-creation.

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