What Is UX Writing & Why Is It Important?

Julian Wallis
11 min read

UX writing is a specialised form of writing that focuses on the user’s experience with a product or service. It involves creating clear, concise, and helpful text that makes using a product or service an enjoyable experience.

Interested to learn more about UX writing? Keep reading!

What Is UX Writing? ✍️

The world of content writing has been changing rapidly in the last few years. With the focus on writing landing pages, microcopies, and web pages, more and more writers are exploring the newer area of UX writing.

So what is this UX writing?

User experience (UX) writing is all about creating user-friendly, helpful, and engaging content for digital products or services. This includes everything from error messages and labels to in-app help content and tutorials.

In other words, UX writing is the practice of crafting user-friendly and engaging copy for digital products such as websites, apps, and other software. UX writing aims to help users quickly navigate and use a product or service while also providing a pleasurable experience.

Good UX writing makes complex tasks easier for users by providing clear and concise instructions. It also helps to build trust and confidence in a product by ensuring that users know what they’re doing at every step.

UX writers can now write copy that educates and delights readers — and help companies make more revenue. That’s why more people are interested in this job, and companies are also investing in finding the best talents out there.

Why Is UX Writing Important? 🌟

User experience is essential for any business that relies on digital products or services. To compete in today’s market, it’s vital to have a well-designed and easy-to-use website or app. By investing in UX writing, businesses can ensure that their digital products are user-friendly and offer a great experience.

A good UX writer will take the time to understand the users of a product and craft copy that appeals to them. They will also consider the overall user experience when creating content, ensuring it is easy to read and navigate.

Investing in UX writing can help businesses create better digital products and improve their bottom line. In addition, by offering a great user experience, companies can attract and retain more customers. In today’s competitive market, UX writing is an essential tool for any business that wants to succeed.

There are many different reasons why UX writing is so important. Some of them are as follows:

  • First, it can make or break the user experience. For example, poorly written content can be confusing, frustrating, and off-putting for users. On the other hand, well-written content can help users feel confident and in control, leading to a better overall experience.
  • Second, UX writing is an essential part of the design process. UX writers work closely with UX designers and other team members to ensure the content is user-friendly and aligned with the product or service’s overall design and goals.
  • Finally, it can help improve conversions and return on investment (ROI). UX writing can help increase conversions and ROI for businesses by making it easier for users to complete tasks.

What Does A UX Writer Do? 💻

A UX writer is responsible for creating content to help users interact with a product or service most efficiently and effectively. This can include anything from writing error messages to creating onboarding materials and step-by-step tutorials.

In many cases, UX writers work closely with other design team members, such as UX designers and researchers, to ensure that the content they create is aligned with the overall user experience.

ux writing

While the specific tasks of a UX writer may vary depending on the company or the project they are working on. However, some everyday duties are typically involved in this role. These include:

❇️ Creating Error Messages 🛑

When something goes wrong with a product or service, it’s often up to the UX writer to craft an error message that will help users understand what happened and how to fix it. Rather than using generic error messages, UX writers can create something creative that aligns with the company’s brand value.

❇️ Creating Onboarding Materials 📚

UX writers need to create content that will help new users get up to speed with a product or service quickly and easily. This can include anything from tutorials to FAQs. These materials help new users to smoothly get acquainted with the product or service.

❇️ Writing Microcopy 🗒️

Microcopy is the tiny bits of text often found throughout a product or service, such as labels, buttons, and captions. UX writers must ensure that this microcopy is clear, concise, and helpful. They can also develop creative ways to make the microcopies more engaging.

❇️ User Testing 🔬

To ensure that the content they create is effective, UX writers often conduct user testing. This involves observing users interacting with a product or service and then changing the content based on what they observe.

As you can see, the role of a UX writer is far from simple. It requires a deep understanding of users and technology to create content that will help people interact with products and services effectively. Therefore, a UX writer must be prepared to wear many different hats and constantly learn new things.

How Is UX Writing Different From Other Kinds Of Writing? 🗒️

UX writing is a specialised form of writing that is used to create a smooth, intuitive, and satisfying user experience. While other forms of writing focus on the content or message being conveyed, UX writing is concerned with how information is presented to users.

Good UX writing is clear, concise, and easy to read. It avoids dense blocks of text and uses simple sentences and short paragraphs. It also uses helpful formatting techniques such as headings, bulleted lists, and bolded text to make important points stand out.

Most importantly, good UX writing focuses on the needs of the user. It considers users’ goals and how they interact with the website or app. By understanding these factors, UX writers can create visually appealing interfaces that are easy to use and navigate.

UX Writing & Technical Writing 📋

UX writing is all about the user. It’s concerned with understanding what the user wants and needs and designing content that meets those needs. On the other hand, technical writing focuses on the technical details of a product or service. For example, it might include instructions on how to use a product or detailed documentation on how it works.

UX writing is often concerned with creating a positive user experience. This might involve ensuring the text is easy to read. Technical writing focuses on accuracy and correctness. The goal is to provide the reader understanding of all the technical details of a product or service.

UX writing is often used to create helpful guides and manuals. It can explain how a product works or how to use it effectively. Technical writing, on the other hand, is more likely to be used in proposals, specifications, or reports. It’s less focused on end users and more concerned with providing detailed information about a product or service.

Overall, UX writing is more about creating a good user experience, while the technical report focuses more on accuracy and correctness.

UX Writing & Copywriting 📓

The terms “UX writing” and “copywriting” are often used interchangeably, but there are critical differences between the two disciplines.

UX writing is all about creating a good user experience. It focuses on making text easy to read and understand and helping users complete tasks. In addition, UX writers work closely with designers and developers to ensure that all the UI elements are consistent and effective.

Copywriting is all about persuasion. Copywriters use words to sell products or services or promote a particular viewpoint. They may also be responsible for creating website content, email marketing campaigns, and social media posts.

The main difference between UX writing and copywriting is that UX writers focus on the user’s needs, while copywriters focus on the needs of the business. Therefore, copywriters need to understand how customers think and what they want to create persuasive content. In contrast, UX writers need to know how users interact with websites and apps to write excellent instructions and prompts.

Copywriting is often seen as more creative than UX writing, but both disciplines are essential for creating a successful website or app. If you’re unsure which type of writing is right for your project, it’s best to consult a professional who can help you choose the right approach.

How To Become A Great UX Writer 🦸

If you’re looking to become a great UX writer, you can do a few things to improve your skills. Firstly, it’s necessary to understand the basics of UX design and how to create user-friendly interfaces. You should also be familiar with the different types of writing formats used in UX, such as user stories and wireframes.

Another vital skill for UX writers is copywriting. You need to be able to write clear and concise copy that is easy for users to understand. In addition, you should be able to create engaging and persuasive copy that encourages users to take action.

Finally, it’s also essential to have a strong understanding of human psychology. You need to know what motivates people and how they interact with websites and apps. This knowledge will help you create user experiences that are not only visually appealing but also intuitive and user-friendly.

By following these tips, you can become a great UX writer and create user interfaces that people will love to use. Many resources are available online to learn more about UX writing. Start by researching the topic, then try writing about some products you use regularly. The more you practise, the better you’ll become at creating effective and helpful UX writing.

How Much Does A UX Writer Make? 💰

According to Glassdoor, a UX writer earns an average salary of $106,677 annually. However, this can vary based on experience, location, and other factors. The pay scale is bound to go up in the years to come!

UX writers are essential in creating a positive user experience for website or app users. They work with designers and developers to create prototypes and write user stories, task flows, and other documentation.

A UX writer must have strong writing and communication skills and experience with usability testing and research. So make sure to invest time in these areas.

Things To Consider When Hiring A UX Writer 🤔

UX writing is an essential part of creating user-friendly digital products. By crafting clear and helpful content, UX writers can help improve the overall experience for users. When hiring a UX writer, there are a few key considerations to keep in mind. 

  • First, ensure that the writer has strong writing skills.
  • Second, you should look for someone familiar with UX design principles and with a good understanding of your target audience.
  • Finally, you’ll want to find someone flexible and adaptable, as your project may change over time.

Besides, someone with training or certification in UX writing is a plus. They will have the necessary skills and knowledge to do what needs to be done.

UX Writing Is A Growing & Promising Field

The field of UX writing is ever-growing, and in 2022 it is only expected to continue to grow. This is because UX writing helps create better user experiences by ensuring that the text within interfaces is understandable, clear, and concise. In a world where we are constantly inundated with information, having well-written text can make all the difference in whether or not someone uses your product.

There are many reasons why you should consider hiring a UX writer because they help you create better products. The demand for UX writers is high, and as more companies recognise the importance of user experience, this demand will only increase.

If you want to know more about UX writing and how you can leverage it to take your products and services to the next level, reach out for a friendly chat.

Published On

August 11, 2022