Making product support and ordering of Ground Engaging Tool (GET)® earthmoving wear parts online super easy for their clients with a secure and simple to use online portal was Fortus's number one focus.
The primary challenge facing Fortus was their outdated ordering, product detail & stock management, and dispatch system, which was resulting in inefficiencies, costly mistakes, and lost revenue.
To improve their customer experience, they realised the need to offer a super easy parts ordering process via a revolutionary customer web portal that hosted product data and client bill of materials (BOM) lists, a seamless website-NetSuite integration for real-time product data, improved sales order processes, an agile online brochure management system, and a user-friendly career portal.
“Intuji's ability to put you through a process to understand the scope, before any work is done, is something that they are very insistent upon, which is highly important for a great outcome.”
Intuji, understanding Fortus’ specific needs, fashioned a solution to address the challenges:
The technological renovations spearheaded by Intuji heralded a new era for Fortus:
By partnering with Intuji, Fortus not only optimised its operations but also augmented its customer experience, fortifying its dominance in the earth-moving equipment and replacement wear parts arena.