Changing The Temporary Protection Industry Supply With Automation
Realtime product availability, online ordering and rapid despatch from multiple branches throughout
Australia successfully achieved through Magento 2 & NetSuite for Protecta.
About the Project
Protecta stands as a trusted name across Australia, known for offering top-tier temporary surface protection and site containment products for construction, trades, and various projects.
However, despite their expertise, their website platform, created real-world hiccups. The system’s inefficiencies often translated to delays, inaccurate product availability, and a strained ordering process for their clients.
Realising they needed to drastically enhance their customer experience and smooth out internal operations, Protecta aimed to address and rectify these challenges.
Client
Protecta
Industry
Construction and Infrastructure
Project Length
12 Months
Services Provided
Web Development, Support, eCommerce Development
The Challenge
Relying on the legacy web platform seemed like a good idea initially.
But over time, Protecta realised that the platform was causing more problems than solutions. Frequent technical issues led to real-world challenges such as order delays, miscommunication, and client frustration.
With an intertwining of multiple critical software pieces, such as Magento (CMS) and NetSuite (ERP), troubleshooting became a daunting task. Protecta needed a more straightforward, reliable solution.
The Goal
- Create a direct connection between Magento 2 and NetSuite, avoiding unnecessary middle steps.
- Build a system that was easy to maintain, update, and scale with Protecta’s needs.
"I would definitely recommend Intuji to other customers. We’ve had a really positive experience with them. I would say, they helped us to do something which we struggled with for years."
Adi Puri
Corporate Services Manager
The Solution
Intuji’s team took a hands-on approach:
- Moving Away from the legacy system: Understanding the core issues with the existing web platform, the decision was made to move away from it to a more streamlined solution.
- Straightforward Integration: Intuji set up a direct link between Magento 2 (their online eCommerce platform) and NetSuite (their business software). This meant faster, more accurate order processing.
- Building for the Future: We designed the new system keeping Protecta’s growth in mind. This ensures they won’t hit similar roadblocks in the future.
Technologies Used
The Results
With Intuji’s help Protecta’s:
- Customers now experience real-time updates on product availability and quicker order confirmations.
- Orders are dispatched faster from various locations in Australia.
- Technical hiccups have been reduced, leading to happier clients and smoother business operations.
With these changes, Protecta continues strengthening its position in Australia’s temporary protection solutions market, consistently delivering reliable services.
