For Shermac, Australia’s Premium Brand Manufacturer Of Mining Service & Support Vehicles, Operational Resource Management & Optimisation Was Desperately Needed To Keep Up With Market Demand
Shermac’s growth brought with it a set of unique challenges.
Their existing workflow, built gradually since the company’s inception, was a patchwork of different data repositories, numerous spreadsheets, manual data updates, and paper-based records.
Shermac’s production line was bleeding resources due to a lack of full team visibility, leading to multiple inefficient setups, rework required due to not having real-time in-process QA checks, and the doubling up of resources for jobs suddenly having to be completed urgently due to staying in a prior process for longer than necessary.
Clients were also becoming frustrated with no regular updates on their orders, which put even further pressure on Shermac’s customer service department.
This fragmented system was not only inefficient but also became a source of stress and cost for the company.
"They have a very positive and enthusiastic approach, and they challenge the way you think. Is there smarter and better ways to do things? I think Intuji can help any business that's wanting to grow and better their customer experience."
Intuji embarked on a comprehensive approach:
With Intuji’s help, Shermac underwent a transformative shift in its operational workflow.
The company can now manage its resources efficiently, provide real-time updates to clients, ensure all quality checks are documented, and make design improvements directly from the production line.
The entire process is now streamlined, and the company stands empowered to serve its clients better and more efficiently.